Shipping & Return Policy

SHIPPING IS ALWAYS FREE! 

When you make a purchase with us, you agree to our shipping and return policies.

30 day money back guarantee. Item has to be in the original packaging and unused/unworn. Please email: sales@chariotsofbeauty.com

*Buyer is responsible for return shipping cost
*20% restocking fee does apply

Within 24-72 hours you will be provided with a tracking number for each product purchased. Please allow the full 72 hours for your product to ship, and an additional 24 hours for your tracking number to show progress. 

Our typical turn around time, from the time you place the order to the time it arrives to you is 2-3 weeks.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@chariotsofbeauty.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@chariotsofbeauty.com

Cancellations
If you need to cancel an order, please let us know ASAP, within 4 hours, or your order will have already been processed. E-mail us with "CANCEL ORDER" in the subject so we check it first. As we strive to get our orders out as soon as possible, we do not guarantee being able to process a cancellation.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.